wurst Platform Account Terms

We at wurst operate an online gaming and sportsbook platform serving users in jurisdictions where our services are legally permitted. This document outlines the terms under which you access and use wurst, including account registration, deposit and withdrawal procedures, bonus conditions, and dispute resolution.

By creating an account on wurst, you agree to abide by these terms. Our policy governs your relationship with wurst and sets out the rights and responsibilities of both parties. We encourage you to read these terms carefully before you begin using our platform.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account registration and eligibility

To create an account on wurst, you must be at least 18 years old and a legal resident of a jurisdiction where our services are available. During registration, we require your email address, phone number, and basic personal information. You must provide accurate, complete, and truthful information. Any false or misleading data may result in account suspension or closure.

We conduct identity verification through a Know-Your-Customer (KYC) process. Once you submit your account details, our team reviews your information to confirm your identity and ensure compliance with applicable regulations. This process typically completes within one to two business days. During verification, your account may have limited access to certain features.

Your account credentials (username and password) are personal and confidential. You are solely responsible for maintaining the secrecy of your password and for all activities conducted through your account. We recommend enabling two-factor authentication in your account settings for enhanced security. If you suspect unauthorized access to your account, contact our Customer Support team immediately.

Deposits and account funding

On wurst, you can deposit funds using eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, or e-wallet. Each method integrates directly into our app, and most deposits are processed within minutes of confirmation. Your balance is credited immediately once the transaction completes.

We do not charge deposit fees, though your bank or payment provider may apply their own charges. Deposit amounts are subject to minimum and maximum limits, which are displayed in the cashier at the time of transaction. All deposits are non-refundable once credited to your account, except where local law explicitly requires otherwise.

We do not accept third-party payments. Your deposits must come from a payment method registered in your own name. We reserve the right to decline any deposit that appears to come from an unauthorized source or that raises compliance concerns.

Withdrawals and account closure

You may withdraw your account balance at any time. To initiate a withdrawal, navigate to the cashier in the wurst app, specify the amount and your preferred payment method, and confirm the request. Our system processes withdrawals subject to standard verification windows. We do not charge withdrawal fees, though your bank or payment provider may apply their own charges.

Withdrawal requests may be subject to verification checks to confirm that your account is in good standing and that any pending bonuses or promotional terms have been satisfied. We typically complete withdrawals within standard processing timeframes, though delays may occur if additional verification is required.

If you wish to close your account on wurst, you can request closure through your account settings. Once you submit a closure request, your account will be suspended within one business day. Any remaining balance will be held in a secure account pending your withdrawal request. We may maintain records of your account for compliance and dispute-resolution purposes even after closure.

1. Request withdrawal through the cashier

   Navigate to the cashier, select your payment method, and specify the amount you wish to withdraw.

2. Confirm withdrawal details

   Review the amount and payment method, then confirm. Your request enters our processing queue.

3. Funds return to your payment method

   Once processed, funds are sent back to the mobile banking, local payment, online payment, or bank account you specified.

Bonus terms and promotional offers

We occasionally offer promotional bonuses to new and existing players. Any bonus offer carries specific terms, which we display clearly at the time of promotion. Bonuses are subject to wagering requirements—a multiplier that you must wager before you can withdraw bonus funds or any winnings derived from bonus credit.

Bonuses may be restricted to specific games, sports markets, or bet types. Some bonuses expire after a set period if not used. We reserve the right to cancel or modify any bonus offer at any time, though we will honour bonuses already claimed under the terms in effect at the time of claim.

Bonus funds are separate from your real-money balance. Until you meet the wagering requirement, bonus credit remains locked in your account and cannot be withdrawn. Once you satisfy the wagering requirement, any remaining bonus and all winnings become available for withdrawal.

Wagering requirement

A multiplier showing how many times you must stake bonus credit before you can withdraw it. For example, a 5x requirement on a bonus means you must wager five times the bonus amount.

Bonus expiry

The date by which you must use a bonus offer. Unused bonuses may be forfeited after the expiry date.

Restricted games

Some bonuses apply only to specific games or sports markets. Wagering on restricted games may not count toward the wagering requirement.

Responsible use and account limits

We encourage all players to engage with our platform in a measured and controlled manner. Our platform does not set mandatory session limits, but you can set personal account preferences in your account preferences if you wish to manage your spending. These limits are binding on your account and help you stay within your personal budget.

If you feel that your gaming activity is becoming problematic, you can contact our Customer Support team to discuss options. We can assist with account suspension or other measures to help you manage your engagement with wurst.

Dispute resolution and governing law

If you have a dispute with wurst, contact our Customer Support team through the app or email. We will investigate your concern and respond within five business days. Most disputes can be resolved through this informal process.

If you are not satisfied with our response, you may escalate your complaint in writing to our compliance team. We will review escalated complaints and provide a final response within ten business days.

These terms and all matters relating to wurst are governed by the laws of the jurisdiction in which you are located, except where those laws conflict with our own jurisdiction's regulations. Both parties agree that any legal proceedings arising from these terms or your use of wurst shall be subject to the jurisdiction and venue of the courts in that location.

Data protection and privacy on wurst

We protect your personal data in accordance with applicable data-protection law. We use industry-standard encryption (TLS) to secure all data transmitted between your device and our servers. Your login credentials and payment information are encrypted and never stored in plain text on our systems.

Our detailed privacy policy explains how we collect, store, and use your data. We do not sell your personal information to third parties. We may share data with payment processors, verification services, and legal authorities where required by law.

Limitation of liability

To the fullest extent permitted by law, wurst shall not be liable for any indirect, incidental, or consequential damages arising from your use of our platform, including loss of profits, loss of data, or interruption of service. Our total liability for any claim shall not exceed your total deposits in the preceding 12 months.

We make reasonable efforts to keep wurst available and secure, but we do not guarantee uninterrupted service. Technical issues, maintenance, or external factors beyond our control may temporarily affect platform access.

Changes to these terms

We may update these terms at any time. Changes take effect upon publication on our website. Your continued use of wurst after a change constitutes acceptance of the updated terms. We encourage you to review these terms periodically to stay informed of any updates.

If you have questions about our terms, please contact Customer Support through the app. We are here to help clarify any aspect of our policy or your account on wurst.